Optimize your egaming offering
As an Ongame partner, you will be assigned an Account Manager that will meet with you regularly and provide you with expert support.
The Account Manager is dedicated to your product and will help you utilize Ongame’s product portfolio to maximize revenues.
- Analyze player behavior
- Determine how to best utilize our products
- Optimize promotions
Winning tactics – revenues across the board
Our Games Management team is working solely on creating the best promotions possible, optimizing rake structures, and designing loyalty models – everything that ensures your product profitability.
This team are experts in creating innovative tournament concepts, structures and scheduling, but also leaves you room to create your own unique promotions.
- Increase player lifetime value
- Minimize churn
- Maximize revenues
Have customers spending more time at the tables
Our customer support is trained to adapt to your customers’ needs and to quickly embrace the core values of your operation. They have excellent product skills to minimize turn-around time and have customers spending more time at the tables.
If you prefer to handle all Customer Relations in-house, our intensive training programs will ensure that you are fully prepared to handle all customer service issues related to our poker products.
- Second line support centers 24/7
- Incident management
- Partner training
Protect the player environment
Ongame uses a sophisticated fraud detection system that analyzes the playing patterns of any given player on the network.
In addition, Ongame employs a dedicated team of risk specialists who manually monitor and flag any suspicious play and/or fraudulent behavior and takes the necessary steps to ensure a fair-play environment.
- Gaming Related Fraud: Collusion, Dumping, Bots
- Payments Fraud: Credit Card Fraud, Joyriding, Money Laundering
- System Penetration: Hacking, MalWare